Frequently Asked Questions

Below is a list we’ve put together to cover some of the most common questions that we have received. If this page does not help you with your questions, please feel free to contact us via e-mail or by phone at 800-419-6171.

What is your contact Information?

Just Cause Scrubs, Inc.
Address: PO Box 16564
Greenville, SC 29606

Phone: 800-419-6171
Fax: 888-565-4373
Email: customerservice@justcausescrubs.com

How do I Place an Order?

Our preferred method of receiving an order is through our amazing website. Since you have already found us, we encourage you to browse and stay awhile. Even more, we encourage you to tell a friend! After your time with us, if you prefer to order by phone, please call us at 800-419-6171.

What is your shipping policy?

We work very hard to earn as much money as possible for our Just Causes. With this in mind, we have found that the best way to do this is to have fixed shipping and handling costs that vary by brand names and not by how much you buy or where you might actually live. At the moment, this policy only applies to shipping within the continental United States. However, one of our team members was born and raised in Alaska, so we know that our Alaskan and Hawaiian customers know a thing or two about shipping frustrations. If you are a resident of Alaska or Hawaii, please reach out to us directly and we will see what we can do to send you your scrubs! For everyone else, buy as much as you want within a brand and it will ship for the same low price!! You will only pay more in shipping charges when you purchase from more than one brand. We understand that this is not the norm when it comes to shipping policies; however, the more Just Cause Scrubs saves in shipping costs, the more we have to give to our amazing causes! Please refer to the chart below for more specific shipping details. Also, please keep in mind that all shipping options are subject to product availability and not all of our shipping options are available for PO Box deliveries.

Number of Brands 1 2
Standard Ground $7.99 $12.99

What’s your exchange policy?

As internet shoppers ourselves, we understand that at times the fit or color of a product may not meet your expectations, and you may wish to exchange a product for a new size or color. We have a twenty-one (21) day policy for all exchanges and returns. If you wish to exchange a product for a different size or color, please contact us at returns@justcausescrubs.com. Please include your order number, the items you would like to exchange.  We will then send you a prepaid shipping label to send the unwanted items back to us and a coupon for free shipping for you to use to order the replacement items. You will be charged for the replacement items, but when we receive your return, we will credit your card for the items returned, less the $7.95 return shipping charge.

Please note: We cannot accept any items that have been worn, laundered, altered or personalized, and all original packaging and tags must be intact. Unfortunately, we cannot exchange final sale or clearance items.

What’s your return policy?

Returns are accepted within twenty-one (21) days of purchase. Please note: We cannot accept any items that have been worn, laundered, altered or personalized, and all original packaging and tags must be intact. Unfortunately, we cannot refund final sale or clearance items. To initiate a return, please email us at returns@justcausescrubs.com. We will generate a prepaid label for you to use to send your return items back to us. Once your return has been received, a refund will be credited to your card, minus a $7.95 return shipping charge. Unfortunately, original shipping charges cannot be refunded.

How do I select a matching scrub set?

When shopping online, it can sometimes be difficult to tell whether two items are the same color or whether two styles will look good together. This is further complicated by the use of different types of fabrics, which can then affect the look of certain colors. With this in mind, when purchasing scrub items to wear as a set, we recommend choosing both the top and bottom from the same brand (i.e. Grey’s Anatomy™) and the same collection (i.e. Signature or EDGE) to ensure a perfect match of both fabric and color.

In addition, to ensure a great fit, please make sure to consult the size charts available for each product, as sizing is another aspect that varies between different brands and manufacturers.

By providing these quick tips we hope to make your shopping experience as easy as possible and to ensure you are fully satisfied with your purchase from Just Cause Scrubs. For any questions regarding these tips, please contact us at customerservice@justcausescrubs.com.

What to do if my item(s) are backordered?

We know that some of our most popular styles may not always be available immediately. In this case, the item you are shopping for may be backordered. We do our best to inform you on the individual product pages if an item may be backordered and when we expect it to be back in stock. If you place an order with us that includes a backordered item, please note that we will hold your entire order until the backordered item comes into stock. Once it does, your entire order will ship together. However, if you order a backordered item, but would like the other in stock items to go ahead and ship, please email us at customerservice@justcausescrubs.com or give us a call at 800-419-6171.

Do you offer embroidery?

Absolutely! Please keep in mind that once an item becomes embroidered, we are no longer able to accept it for return or exchange. We can embroider names, logo’s, taglines, or essentially anything that you might want to showcase on your apparel. The option for embroidery appears as part of the check-out process with the corresponding graphic requirements and costs. Please allow an extra 10 – 14 days for all embroidery orders to be filled. If there are any questions about embroidery, of if the embroidery is part of a larger bulk order, please contact us via phone 800-419-6171 or email at customerservice@justcausescrubs.com.

What forms of payment does Just Cause Scrubs accept?

We accept all major credit and debit card payments including Discover, Visa, MasterCard, and American Express for our online orders.

How do I track my order?

When your order ships, you will receive a shipping confirmation email that includes a tracking or delivery confirmation number. You can then track your order, or if you have an account with us, click on the “Order Status” icon at the top right-hand corner of account’s navigation bar. You can then enter your order number and email address or billing zip code.

Number of Brands 1 2
Standard Ground $7.99 $12.99

Do you allow group orders?

Yes! We actually love group orders! Groups tend to generate the biggest impact for our charities, and we welcome them with open arms! There are multiple methods for submitting a group order, as well as various payment options, so please contact us at groups@justcausescrubs.com or call us at 800-419-6171 for help with these special orders. For more information about our Group Orders, click here.

How can you afford to give so much money to charity?

So, you want to know our big secret? Since we’re friends, we’ll fill you in. We make less money ourselves!! That is it. That is our secret. We make less, so that our charity partners make more. Isn’t that the way that philanthropy is supposed to work? Since the beginning of our journey, helping total strangers has been much more important than helping shareholders. Ultimately, we are just a small group of people working to bring together a nation of healthcare providers, in a way that helps our patients, families, and friends even more.

How do you select the charities that appear on your list?

We take the responsibilities of customer directed giving (CDG) very seriously. We understand that our customers want to know that their purchases are supporting reputable charities that are engaged in helping as many of their clients, customers, and patients as possible. There are any number of charity ratings agencies out there and we use two of the most trusted sites to create our list of recipient organizations. Each charity on our list has been vetted extensively by Charity Navigator (http://charitynavigator.org/) and GuideStar (http://guidestar.org/). Being a 501c3 corporation itself, Charity Navigator has become one of the nation’s largest and most-utilized evaluator of charities assessing over 9,000 of America’s charities. Their rating system examines two broad areas of a charity’s performance; their Financial Health and their Accountability & Transparency and their assessment is reported in an easy to understand overall 100-point scoring and a 4-star rating system. All of the charities on our list have scores above 90 and 4 stars. GuideStar is an enormous database of charities that gathers, organizes, and distributes information about nearly every nonprofit in the United States. Importantly, they also rate the transparency of a charity’s mission and financials by giving seals of transparency to those that participate. The seals range from bronze to platinum. All of our charities participate and have earned at least a silver seal from GuideStar.